Booking terms and privacy

CANCELLATION AND REFUND TERMS Check-in is from 14:00 and checkout is by 10:00. All times are Zambia local time (Africa/Lusaka). Free cancellation: cancel at least 24 hours before the scheduled 14:00 check-in to receive a full refund of all amounts paid for accommodation, without an administration fee. The free-cancellation deadline is 14:00 on the day before arrival. Late cancellation or no-show: if cancellation is received less than 24 hours before scheduled check-in, or the guest does not arrive, the cancellation charge is one booked room-night at the agreed breakfast-plan rate, capped at the amount already paid. Any remaining amount paid will be refunded. No additional cancellation amount will be collected beyond the amount already paid. If Julieta's Lodge cannot honour the reservation, all amounts paid for accommodation will be refunded in full. Where a refund is due, the lodge will initiate it within five working days, through the original payment method where possible. The time for funds to appear may depend on the payment provider or bank. To cancel, contact the lodge directly and quote the reservation reference. The time the lodge receives the cancellation determines the applicable deadline. PAYMENT AND RESERVATION CONFIRMATION A website submission holds the selected room for 30 minutes. It is not a confirmed reservation. Confirmation requires the lodge to verify genuine received payments covering at least 50% of the total stay and for room inventory safeguards to pass before the hold expires. No payment is collected through this website. An expired hold cannot silently reopen; contact the lodge if money has already been paid. Refunds and cancellation charges are handled by the lodge's authorised Finance staff. No automatic payment, charge or refund is made by this website.